Managing Add

Pay Attention

Sometimes when we’re in our restaurants, we tend to forget where we are and don’t pay attention to our surroundings. Maybe we’re telling a joke to one of our co-workers, or talking about the party we attended last night. Unfortunately, we don’t realize that the table around the corner can hear your whole conversation and even worse, be offended by it. One of my biggest pet peeves in my restaurants is when the servers congregate and don’t pay attention to the customers. When a customer enters a restaurant, they should be made to feel welcome immediately, there’s nothing worse than walking into a restaurant and nobody says “hello” to you, or even acknowledges your presence.

I have a story to share with you that I recently experienced; it was on the Sunday of Memorial Day weekend, my wife and I decided to try a new restaurant that just opened in the area. It was about four-thirty in the afternoon and we thought it would be a great time to go and get a quick bite for supper. We walked in the restaurant and there were about four hostess’ behind the desk chatting, the first one was yawning and said, ” I’m so tired, I want to go home”, at the same time the second hostess looked up at the ceiling and said, ” do I have something in my “friggin eye?” My wife and I hesitated and looked at each other wondering if maybe this might be a mistake. At that point the third hostess saw us and asked if there were two for dinner, we responded and she conferred with another hostess trying to decide where to seat us. After about two or three minutes and a meeting of the powers to be, we were seated in a dining room that only had two other parties in it. The place being brand new, my wife and I immediately began looking around checking out the layout and decorating. That’s when we noticed the food under all the tables, obviously lunch was busy, yet no-one had hokied under the tables and there were six or eight waitresses hanging around the bar talking and no sign of a manager. A server came over to our table and informed us our waitress had stepped out and that he had been sent over to take a drink order. I bit and asked him, “What do you mean she stepped out?” He replied, “Well she sort of had a meltdown and is outside crying.” My wife looked at him and said, ” Do you mean that you’re only taking our drink order and when she gets back in she’s still going to wait on us”. ” Well I was only told to take your drink order and that’s it”. Sure enough the poor girl came to our table with red puffy eyes and alligator tears, wiped her eyes and waited on us. I felt so bad for the waitress. My questions are, where was the manager when all of this was going on? Why would the hostess seat us in her section? Lastly, why didn’t someone have the foresight to assign her table to another server? It’s not like there weren’t a half dozen standing around.

The restaurant was only a week old, and despite the fact it was a holiday weekend, the two owners took the day off and left the restaurant in the hands of the new manager in training. Who happened to be in his office, instead of on the floor where he belonged with his inexperienced crew. I don’t want to blame the staff; the blame squarely lies with the owner. As an owner, it is our responsibility to give our employees the tools to do their jobs, which includes proper training. I’m sure this restaurant will be fine eventually; the reality is meltdowns happen in restaurants, although I should have never been aware of the situation, it could have been handled a little more discreetly. With a little more staff training and attention to detail, my experience could have been just fine. Training is ongoing and never ends, add pride and professionalism and you’ve got a winning formula. As an owner, we’re responsible for setting the tone, as we go, so our business goes. If we project a lackadaisical attitude, our staff is sure to follow.

With a little foresight, some proper training and management paying attention, this story is a fairytale. Unfortunately, this happens all too often in our industry. Customers are savvier than ever, they don’t accept status quo any more. We are competing for disposable income dollars against the mall, or the movie theatre. Consumers don’t necessarily give you a second chance any more, just because you are new. The need to get it right is more prevalent than ever. It’s all about “paying attention”; it’s in the planning and the details. My number one rule in management is simple, “people do what you inspect, not what you expect.” It all starts at the top, if the owner is paying attention and holding management accountable, the rest usually falls into place.

Richard Varano
Restaurant Masterminds

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Posted by admin - August 8, 2014 at 7:45 PM

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Jumpstart for Peers and Patients about What is ADD

There are a whole lot  of men and women encountered in every day actions who appear to be obtaining trouble in concentrating, getting a number of understanding disabilities, have been exhibiting different impulsive behaviors, and can have all around reduced self-esteem and stress.  People manifesting these issues are  likely people suffering from Focus Deficiency Problem (ADD). A lot has these kinds of problem and the manifestations do differ from one particular person to the other  making it a bit difficult to quickly recognize the problem.

Not only children endure such dysfunction but including older people acquire consideration deficit condition (ADD). It has been observed that a whole lot of kids who have been identified with childhood ADD can more very likely carry some signs  of ADD into their adult existence. But even so, absolutely nothing is certain. This does not assure anyone who has never been identified with ADD as a kid to not undergo the illness. In most situations, ADD usually goes unrecognized right up until it has worsened. In the past  it was a typical scenario when family users, academics, and classmates friends commonly labelled this sort of individuals a dreamer, a slacker, a troublemaker, or just a poor college student even even worse would be branded as an fool. It was when quite handful of people have been alternatively of recognizing the indicators and supporting the individual but now however, it would not be a excellent justification to be impolite and discriminating to such clients.

Hyperactivity is not the primary manifestation of ADD. This has previously been proven fake. It is getting inattentive which leads to the hyperactivity and this is to be regarded as the manifestations this syndrome. Nonetheless, there are several Consideration Deficiency Issues that may be joined to other issues and scientists are nonetheless on to it.

Nearly all the professionals agree though that ADD is caused by each psychological and physiological factors but as to where it initially sprouts from, regardless of whether genetically or acquired, the answers remain imprecise. 
ADD patients do not blend nicely in a social circle. They preserve weak social circles because many could not put up with their temper swings and they, on the other hand, interpret this as rejection hence worsening their minimal self-esteem dilemma. Individuals with ADD are often pushed to the corner and be laughed at in culture creating them psychologically down.  In severe situations of ADD nevertheless, hyperactivity, unexpected screaming and tantrums may well arise. Other folks in contrast also could inactive, feeling dull and unfocussed in class.

The good issue even so is that there are now fairly a quantity of therapies to support heal ADD. The primary crucial here though is to obtain adequate data on what is ADD, what are the signs and symptoms and how need to other people act about these kinds of individuals with ADD then the coping would not be a issue. For instructors, professionals and family members customers who encounter ADD clients every day , they are strongly suggested to study much more regarding the syndrome since odds are the situations differ and might be refined.

As a result, with schooling at hand and references all more than the net, moral support from friends, and a small creative imagination, any individual who suffers ADD can understand to deal with its symptoms. It’s never way too late to flip the struggles in ADD to inspirations. Anyone suffering from such can start succeeding on one’s possess conditions provided they hold a positive outlook in existence. Turning into experienced and educated about ADHD concerns, learning far more about what is ADD, will assist anyone suffering this scenario.

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Posted by admin - July 12, 2014 at 4:43 PM

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Lifestyle threatening eating issues need to have prompt consideration and act

Bulimia nervosa was very first described by Gerald F.M. Russell in the year 1979. He elaborated key characteristics of this mental illness major to ingesting dysfunction primarily based on a research carried out on sufferers from 1972 to 1978. He described this illness as an ominous variant of anorexia nervosa. In the clients he experienced observed experienced typical attributes like episodes of overeating adopted by self induced vomiting or too much exercising to get rid of energy taken in. This consuming disorder is predominantly overshadowed by too much consideration to fat and appears. A person with bulimia eats a lot of food in a short quantity of time, called binging and then attempts to prevent fat obtain by acquiring rid of the foods, referred to as purging. The purging is accomplished by two strategies, one particular, self induced throwing up or next, taking laxatives. The particular person suffering from bulimia feels that he/ she can’t control the intake of foodstuff, that’s why ought to carry out acquiring rid of individuals calories. The bulimics are really much sad with the dimension and condition of their physique that’s why they are in constant effort to drop excess weight.

Bulimia is kind of dysfunction which affects any course, creed or any man or woman. It is not connected to just any specific location or class. Mostly there are psychological or social reasons powering occurrences of these issues.

There is definite cure to this dysfunction. An specialist crew of doctors, psychologists and therapists can observe the individual and locate the roots of his/ her condition. After the root leads to are located, then they can chalk out a plan to eliminate individuals causes. If the causes are thanks to some actual physical or psychological motives then medications this kind of as antidepressants are recommended. The dosage is administered beneath specialist observation. Should there be any social cause creating the distress or dysfunction, and then the therapists pitch in and guidebook the individual about shifting or reforming the behavioral designs to get over this dis-ease. Bulimia remedy can be administered by means of a recovery program which is carried out at bulimia therapy facilities . One particular of the standard instruments used to fight from this disorder is psychotherapy. Cognitive behavioral treatment, which teaches clients to substitute unfavorable thoughts and behaviors with wholesome kinds, is typically utilized. Other brain-entire body and stress-reduction techniques, such as yoga, tai chi, and meditation, might aid patients to turn into far more informed of their entire body and sort a more constructive entire body impression.

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Posted by admin - July 10, 2014 at 3:46 AM

Categories: Managing Add   Tags: , , , , , ,

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